SPOTTING SERVICES
For The Hospitality Industry


* Direct Theft
* Overserving
* Serving to Minors
* Undercharging Customers
* Poor Customer Service

These are all issues that can negatively impact your business both legally and financially, whether you run a bar or restaurant, a night club, an adult club, a country club, a cruise ship, a theme park, or any other retail establishment. If you have employees regularly interacting with your customers, they can be the key to your success.

Because your business likely serves alcohol, your responsibility is even higher.




DIRECT THEFT:

Businesses are being drained by retail workers through direct theft every day. According to one national survey for retail businesses in 2001, "…employee theft cost retailers a record $15 billion” which equated to over 48% of their total losses!
  • Our spotters can do random monitoring of employees to give you peace of mind.



OVERSERVING/UNDERAGED DRINKING:

Recent headlines have caused pressure to be put on establishments that serve liquor to control not only who drinks, but how much they drink. This puts greater responsibility on your employees, and on you to ensure they are compliant. (Click here to read an article on overserving and the price one restaurant had to pay.)
  • Spotting services allow you to have an objective observer who can effectively but discretely ensure that your business is safe from scrutiny.



UNDERCHARGING CUSTOMERS:

Undercharging customers for drinks, or other items can affect your bottom line.
  • Our spotters can ensure your employees are charging and serving the quantities that you want them to.



CUSTOMER SERVICE:

Customer Service is virtually the key to a successful business when your workers are dealing directly with customers. Stop an unhappy customer from becoming your competition's new customer.
  • Our spotters can test your employees ability to deal with different situations and show you areas where you can improve your business. They can also make sure your servers or employees are treating customers as per the guidelines you have given them.


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